Qfix - local repair of complaints
Summary
Qfix aims to digitize the repair industry by bringing together local service providers on a digital platform. This initiative simplifies customer access to repair services and allows e-tailers to redirect complaints for local repairs, reducing waste and logistics costs. Through careful needs analysis, Qfix plans to develop a user-friendly platform, with a prototype expected before March 2024 and a local test launch in Stockholm and Malmö before November 2024.
Purpose and goal
Qfix's overall goal is to bring together all local tailors, dry cleaners, cobblers and similar service providers in one digital platform with the aim of digitizing an entire industry and making it extremely easy for customers to digitally purchase local repair services. With an established network of service providers, the specific goal of the project is to develop a digital solution where e-tailers in textiles and shoes can redirect complaints to Qfix's network of service providers, where the products can be fixed locally instead of being returned via a digital return service.
Expected effects and results
By redirecting and correcting complaints, the ambition is to reduce the number of discarded products by 50%, which would mean a large environmental saving. At the same time, it will free up administrative resources and generate financial savings in lower logistics costs for the e-tailers. A well-functioning service must also better match supply and demand for repair services. Increased demand leads to increased reuse of clothing and lower environmental impact, while increased supply leads to more job opportunities which leads to lower unemployment and increased equality.
Planned structure and implementation
The first step is to understand customer needs on a deeper level through interviews with all actors, i.e. e-retailers, service providers and consumers. Based on the in-depth needs analysis, the requirements analysis for the technical platform is further developed so that it meets the actors' needs in terms of processes, functions and user-friendliness. After that, the plan is to develop a working prototype by March 2024 and by November 2024 to carry out a local test launch in Stockholm and Malmö where we can test and validate our platform based on function and user-friendliness.
